Programme Manager - Business Fundamentals online
Product Development
- Lead the ongoing development and refinement of Business Fundamentals course content, drawing on real-world founder insights and learner feedback to ensure practical, high-impact delivery.
- Contribute to the planning and testing of a hybrid cohort-based pilot learning experience in collaboration with the wider Soda team.
- Identify and test small-scale additions (e.g. bonus toolkits, templates, or mini-courses) in collaboration with internal or external contributors, with no more than one new feature or resource scoped at a time, to ensure focus and feasibility.
Customer Support & Service
- Manage learner queries and discussion board activity to support community engagement.
Relationship Management
- Coordinate communication across the internal Business Fundamentals Online team and surface opportunities for platform growth, new audiences, or partnerships for consideration.
- Represent the programme within Soda and externally, maintaining brand integrity.
- Monitor performance of the platform in alignment with agreed KPIs, flagging insights and opportunities for continuous improvement.
Health and safety management accountabilities are understood and applied. Individual and staff H&S outcome and objectives
· Significant hazards in the area of responsibility are identified, documented and reviewed annually or as new hazards emerge
· Significant hazards are eliminated, isolated and/or risk minimized
· Staff in the area of responsibility are involved in the hazard management
SODA culture
· Represents and supports SODA purpose, strategic outcomes and values
· Currency with, and understanding and commitment to SODA’s purpose, focus, spirit, attributes & beliefs is demonstrated
· Abide by all SODA policies and procedures
· An understanding and commitment to the principles of the Treaty of Waitangi and Equal Opportunities (EEO) is demonstrated
· Equity and diversity in the workplace, building mutual trust, and treating staff equitably, transparently, fairly and in a culturally appropriate manner is promoted
· Continuous improvement and development of systems, procedures and service to ensure SODA maintains and develops its position
Other duties
· Duties outside of this scope will be discussed to ensure alignment with the 15-hour weekly capacity.
Skills & Experience
Experience
- Three to five years’ experience in roles that included responsibilities such as:
- Provision of strategic and business planning
- Mentoring and / or advising to Startup, SME and owner operated businesses.
- New product development and partnership management.
- Project management and managing a project budget.
- Must be able to demonstrate Technology and Digital Literacy
- Proficiency with online learning platform (LearnWorlds), including course layout design, learner navigation, and building engaging digital experiences
- Proficiency in project management tools
- Knowledge of data analytics tools
Typical knowledge, skills and attributes
- In-depth understanding of the needs and mindset of small business owners and entrepreneurs - ideally having run a business or with direct experience launching or mentoring startups
- Strong project and content management skills, with an ability to prioritise effectively in a part-time role
- Confidence leading internal collaboration and identifying strategic opportunities for growth or innovation
- Excellent written communication skills, with a talent for simplifying complex topics and writing in a consistent, empowering tone
- Working knowledge of SEO and content optimisation for improving visibility across learning and marketing channels
- Self-starter, growth mindset with an organised, proactive approach to independent delivery
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